What is your typical shipping time?
Please refer to our Shipping Policy.
What is your returns process?
To request a return, please email orders@thecasalily.com. For more information, please refer to our Returns & Exchanges Policy.
Do you accept exchanges?
Yes, we accept exchanges for any item that has been requested for a return and returned within 14 days of receiving your shoes. Please note that at the moment we can only exchange items for a different color/size of the same item.
International:
Casa Lily does not currently accept international exchanges. Returns are accepted for eligible items as outlined in the Return & Exchange policy, but exchanges for international orders are not available.
What Payment Methods do you accept?
We accept all major credit cards, Paypal, Afterpay, Klarna, and Shop Pay.